About Us
Our History
Louetta Automotive opened our first location in 1999 with the desire to have a place we would feel comfortable bringing our own vehicles and referring friends and family. In this industry, we believed there was an opportunity to provide a higher level of service at a better value. We also sought to employ the most highly skilled individuals to provide our customers with the best service possible.
Today, with 7 locations, we still strive to reach our initial goal; the highest level of service at a better value. We look to ensure an outstanding customer experience. We encourage your feedback and welcome you to contact us at any time to let us know what you think.
Our Products & Services
Our ASE Certified Technicians have the latest equipment to service both import and domestic vehicles. We are a complete auto care center capable of addressing all your automotive needs from oil changes and state inspections to complete engine and transmission overhauls.
The Louetta Automotive Difference
You will experience landscaped and modern facilities with clean stores and spotless restrooms. You will be assisted by professional, uniformed and well groomed staff offering same day services in most cases. We offer complimentary shuttles and free loaner cars for appropriate repairs.
Each of our locations features ASE L1 Master Technicians. We will update you with status phone calls every two hours. You will receive a customer service follow up phone call within 7 days of your service . Earning your loyalty is our top priority, before and after we service your vehicle. Any issues will be resolved by our management team, which is available to you any time.
First Class Service Guarantee:
- Landscaped and modern facilities
- Clean stores & spotless restrooms
- Professional, uniformed, well groomed staff
- Same day service in most cases
- Vehicle update every 2 hours by service advisor
- Post-repair follow up phone call
- Immediate response to any service or repair issues
- Complimentary shuttle and free loaner car with repairs
We operate our business by our vision, mission, and commitment.
From our first store until now, this is what we believe and value:
Our Vision
Our company’s vision is to make a difference in our communities and lives of our customers and employees through first class automotive service.
Our Mission
Our mission is to deliver the best possible automotive service in our local community. To be known for the HIGHEST QUALITY and most professional automotive service center in the area with unsurpassed personalized service that builds customer and employee loyalty.
Our Commitment
TO USE OUR BELIEFS AND VALUES TO BECOME THE FIRST CHOICE FOR AUTOMOTIVE SERVICE
- Provide unsurpassed personalized service
- Without loyal, repeat customers nothing else matters
- Provide quality auto service
- Never compromise honesty and personal integrity
- Continuously improve
- Our most valuable asset is our employees
- Help each other grow, personally and professionally
- Ensure the growth and profitability of our business through customer follow up and retention