Customer Service, Auto Repair Shop, Texas | Louetta Automotive

Good Service

Great service as always

Very prompt and courteous service.

Very prompt and courteous service. Oil & filter change and tire rotation.

Been going to Louetta Automotive...

Been going to Louetta Automotive for over 4 years, always happy with their service and professionalism.

The center on Cypresswood Dr was...

The center on Cypresswood Dr was supposed to come and pickup my vehicle, but they never showed or call to reschedule. Emails to the central office were never answered. I finally contacted the Louetta Rd center and they provided good service - picked ...

Worse ever experience at a auto...

Worse ever experience at a auto repair facility in my life. Their Service representation Ron Walker advise me to change my oil and fluids upon inspection of my vehicle. My vehicle was running great with the exception on a minor oil leak. I approved t...

good service

Very please with customer service.

Very please with customer service. Was quote an hour wait time but car was ready much quicker. I will definitely return.

Great service

quick and efficient

THEY DID A GOOD JOB GETTING MY...

THEY DID A GOOD JOB GETTING MY VEHICLE REPAIRED AND TO ME WHEN I NEEDED IT.

Always outstanding service!

I went in to have my oil changed.

I went in to have my oil changed. As I was leaving, I was told that there was transmission oil covering the transmission pan and that I should take my car to the dealer and have it checked out. I did and the next day was told by the dealer that it wa...

Great service. Very informative...

Great service. Very informative about my cars problem.

Great service

Good professional job on putting...

Good professional job on putting life back into my old BMW. Thanks for your assistance

Love Louetta and all the guys at...

Love Louetta and all the guys at the Huffmeister Rod - always courteous, knowledgeable, amazing!

Fast and efficient.

Rick is really awesome and helpful...

Rick is really awesome and helpful and polite. This was my 3rd time to use Lake Houston Automotive, and they always do a great job. I really appreciate and respect hard workers like Rick. As the Dept Head of Personal Training for Life Time Fitness, L...

Very friendly with quick service...

Very friendly with quick service

They got me in quickly. Did the...

They got me in quickly. Did the work and quoted several other things that I had asked about. I have only driven my truck a couple miles so I can't really commit on that yet. I don't foresee any issue though.

Looking forward to my next visit.

They were very honest and provided...

They were very honest and provided exellent service.

great as always

Great customer service. Extremely...

Great customer service. Extremely friendly staff. Overall very pleased

I called the morning I needed a...

I called the morning I needed a repair and they got me in right away and called me a few hours later with a diagnosis and estimate. The repairs were made that same day. They were quick and explained things thoroughly.

The service was normal. I am not...

The service was normal. I am not happy that y'all keep going up on your BG service prices. I will be shopping around before our next oil change or repair.

As promised the job was finished...

As promised the job was finished on time and service was great

It did take a while, because they...

It did take a while, because they didn't have the bulbs for my Volvo in stock , but the staff was great. The manager went above and beyond to make me feel welcome and I didn't mind waiting at all. Thank you Louetta automotive ! I'm definitely going b...

Amazing service! Had to leave my...

Amazing service! Had to leave my car their for a few hours and I felt comfortable doing so! They make you feel like a priority! Thank you!!

good place to take your car for...

good place to take your car for service..friendly people.

Fantastic promotion! You guys are...

Fantastic promotion! You guys are the best!

Very professional , great atmosphere...

Very professional , great atmosphere

Just a state safety inspection.

Just a state safety inspection. Everything was good.

Derik took very good care of me.

More trustworthy than anyplace...

More trustworthy than anyplace else I have been (even CB!).

Awesome! Ron Walker was so helpful...

Awesome! Ron Walker was so helpful and we have more cars and plan on using them for any maintenance issues because they were quick, honest and made it easy to get a ride after car dropped off.

This review pertains to a Texas...

This review pertains to a Texas State Inspection. I was referred to this repair shop by a neighbor. My neighbor bragged about the ability to be able to get in and out quickly for such a service. Unforunately, it took over two hours to have my vehicle...

Great personalized service. Very...

Great personalized service. Very courteous and thorough explaining the issues with the car.

I went in for an oil change and...

I went in for an oil change and mention the car was making a funny noise. They found the problem and repaired it. The kindly even brought my car to my house after the repairs were done so I didn't have to leave with my kids.

Great service.

Always reliable service, nothing...

Always reliable service, nothing recommended that is not necessary so that I can count on their suggestions.

I called at 5:30pm to see if they...

I called at 5:30pm to see if they had time to change my oil before close. The answer: "no problem". I was in and out in 30 minutes. Awesome.

The team is always courteous and...

The team is always courteous and friendly. My oil change was completed in a reasonable amount of time while I waited.

Louetta repaired my car on a Saturday...

Louetta repaired my car on a Saturday and on Monday, the check engine light came on with additional problems. Not only did they provide me with a rental so that I could get to work on Tuesday while my car was being repaired, but they were also so pro...

I contacted Louetta Automotive...

I contacted Louetta Automotive after several other calls trying to located an auto shop that had bays big enough to service a moving truck. Every time I called Louetta I was greeted by a very friendly voice. Most of my conversations were with Glen wh...

best service ever. thanks to barker...

best service ever. thanks to barker cypress location

Service excelent as always

Great customer service, Im always...

Great customer service, Im always happy with the service.

Great service, this is a shop you...

Great service, this is a shop you can trust!!!

HA! HA!--My truck rides like a...

HA! HA!--My truck rides like a Cadillac with the new tires that they suggest. Lucy. ( :

We brought the vehicle in to investigate...

We brought the vehicle in to investigate a mechanical 'whirring' and left the truck to be diagnosed. I received a call a short time later stating that the noise was dominating from the differential and it would have to be rebuilt. The cost was to be ...

My family of guys can't be beat.

My family of guys can't be beat. This past Wednesday I walked out to my truck and I had a Fred Flinstone truck. It was setting on landscape bricks. I had finished buying all new tires from ya'll before the end of the year on my truck. I called up to ...

Great service!!!

Appreciated the service..timely...

Appreciated the service..timely and kept me updated

This service shop is the only place...

This service shop is the only place I come to get work done on my chevy truck and my moms honda accord besides the taking the vechiles to the dealer for service work. For my chevy truck I bring it here for oil changes and front end alignments. I rece...

Peter T

good service

Very fast, very friendly.

I ran over a piece of metal on...

I ran over a piece of metal on the way to work and someone was sent to my job to change tire within an hour. A new tire was ordered and was there to be put on when i arrived at 4:45 pm. same day. Excellent work as always

Great service. Stayed late to finish...

Great service. Stayed late to finish the job. The problem seems to be resolved but it'll take a few more days in order to really evaluate.

I have been a customer of Louetta...

I have been a customer of Louetta Automotive for several years. They have treated me more like a friend that just another person walking into the office. They are very respectful and complete the work in a timely manner. The employees leave the car c...

As my first service with L.A.,...

As my first service with L.A., I must say that the customer service was amazing! I was impressed that all instructions I requested with my vehicle were followed as far as I know.

Awesome They were concerned about...

Awesome They were concerned about my convince and offered transportation to anywhere I need to go Pleased with the work Lucy ( :

Great, service was excellent and...

Great, service was excellent and adviser Jeremy was great as usual.

very friendly staff - work was...

very friendly staff - work was done quickly. I had an oil change and a a transmission service and was in and out in no time. Shop and office area very clean. All questions I had were answered professionally and in an easy to understand manner,

Louetta Automotive was fast, friendly,...

Louetta Automotive was fast, friendly, and got the job done! Thank you

Great service

Really appreciated them getting...

Really appreciated them getting the work done so quick. Always very friendly and responsive. However, could improve on Quality check before releasing car. I got the car back to the race track on Sunday, but heard loud noise coming from right rear whe...

They were very friendly and helpful.

They were very friendly and helpful. Did a lot of maintenance that needed to be done. Car working much better.

It is always a great experience...

It is always a great experience going to Louetta Automotive on Huffmeister! They take excellent care of me and my car. My car is a 2004 and it runs like a champ. Thank you Glen and thank you to your staff. You guys ROCK!!!

Excellent Service.

Excellent service and great staff...

Excellent service and great staff

Louetta is the only place i've...

Louetta is the only place i've had my vehicle serviced since moving to Houston 4 years ago.

Efficient, friendly, timely service.

I have always been pleased with...

I have always been pleased with the cleanliness of the place, the speed & knowledge of service and the polite & professional manner of the staff. I will always refer friends to Lake Houston Auto...

Fast, helpful, carrying.

I always have a nice experience...

I always have a nice experience when going to Louetta Automotive off Huffmeister.

Fast, efficient, kept my car clean!

I have been happy with my experience...

I have been happy with my experience in each of my visits Louetta Automotive.

Good service, great price

great

Glenj and his crew were great !

Reliable, courteous and honest....as...

Reliable, courteous and honest....as usual.

Took my daughter car to Louetta...

Took my daughter car to Louetta Automotive and was very impressed with the service. Her car is an older model and had front end issues but now drives like it just came off the showroom floor.

5,000 mileoil change & tire rotation...

5,000 mileoil change & tire rotation - every thing was great and on time

Friendly people. AAA shop. Provided...

Friendly people. AAA shop. Provided 10% DISCOUNT on parts on AAA initiated jobs. Kept me informed on progress with my repairs. Full disclosure of costs up front. Guilty of some up-selling at the end but not annoying or over-hyped. Prices on high side...

They're very professional, fast,...

They're very professional, fast, honest. They always do a super job. I will return

As alway good service at a good...

As alway good service at a good price.

very good work and good employees...

very good work and good employees

Had state inspection and oil change...

Had state inspection and oil change by Kris. Glen and everyone at the front desk are friendly and professional. Always pleased by the service provided.

Louetta automotive at Barker Cypress...

Louetta automotive at Barker Cypress close to 290 is as close as possible to the perfect service experience. Having your car service is not the most exciting thing to do but this shop makes it as pleasant as can be. The service is excellent and court...

We have used Lake Houston Automotive...

We have used Lake Houston Automotive exclusively for the maintenance and repair of both our cars, a Lincoln MKX and a Ford Escape, since moving to this area two years ago. Everyone is helpful, knowledgable, honest, and friendly, and the prices are fa...

Charged 800 dollars after being...

Charged 800 dollars after being told that I would not have to change out my water pump. My bill should have been 200 less. Then, charged 179.99 for an additive. I would not recommend this place to anyone.

I always have great service and...

I always have great service and experiences dealing with Louetta Automotive. Everyone is friendly, helpful and keep me on track for my services.

Although I did not have the chance...

Although I did not have the chance to have your company complete the repairs that were needed. I thought the diagnostic service was great and the people were friendly and walked through everything and made sure I understood the issue at hand.

quick service and very professional...

quick service and very professional

Service was fine, but $85.00 for...

Service was fine, but $85.00 for an oil change is ridiculous.

I always experience great service...

I always experience great service at Lake Houston Automotive. Being a female, I've experiences automotive repair shops that attempted to provide unneeded repairs. I've never had this problem with Lake Houston. If they thought I needed another repair....

Everything was fixed as estimated,...

Everything was fixed as estimated, when we got the car back it had new trouble which they repaired for just the cost of the part and then gave me coupons which covered that cost. I appreciate them going above expectations just wished they had fixed i...

Mr Bill and the other workers took...

Mr Bill and the other workers took perfect care if me... I arrived at the very end of their work day... They took me in an offered quick, and over the top service... THANK YOU! Until Next time...

Great honest and prompt service...

Great honest and prompt service

Very helpful and accommodating.Rick...

Very helpful and accommodating.Rick was very informativein helping me out

These guys treat you like family.

These guys treat you like family. That's all you need to know!

My experience with Louetta Automotive...

My experience with Louetta Automotive was excellent. Left my car to be inspected, process was completed in 30 minutes! Personnel was always professional and polite.

Rick and Jeremy are the best!

Clayton is very nice and helpful.

Clayton is very nice and helpful. I appreciated his concern about my the problems with my car. I do think it's rather expensive, though, to get work done.

Bill 'n Ron, they were so kind,...

Bill 'n Ron, they were so kind, nice, clear and fast good persons. I am so happy with people like them. Thank you! And I'll see you again soon to attend my car. Best, Itzel Moctezuma.

Staff was both personable and professional...

Staff was both personable and professional

Great customer service!

GOOD SERVICE EXCEPT FOR THE STATE...

GOOD SERVICE EXCEPT FOR THE STATE INSPECTION.

Best work in town! They take care...

Best work in town! They take care of you like your family, super professorial team. My whole family will not use anyone else other then them. :)

As always Kevin and his employees...

As always Kevin and his employees were fantastic. They always go above and beyond to satisfy their customers. Thank you Louetta Automotive!

Ricky was great as are all the...

Ricky was great as are all the guys in the store.

Great!!! Those guys are best!

Good work, as usual.

I have been taking my van to Lake...

I have been taking my van to Lake Houston Automotive for a couple of years now and am always pleased with everything they have done. The employees are very polite and respectful.

Fast, courteous service for state...

Fast, courteous service for state inspection with no trumped up needs being claimed as do some inspection places also providing repair service.

Very pleased! Everyone is friendly...

Very pleased! Everyone is friendly and professional.

Professional and friendly service.

I like this store. I appreciate...

I like this store. I appreciate the service. I can't stand horrible customer service and disregard for my property (car). I'm never disappointed with Louetta Automotive.

pleasant, timely, knowledgeable...

pleasant, timely, knowledgeable I take all of my cars to the guys at Louetta and they have fixed problems, resolved issues, and are always helpful and cheerful. I live close by, so using the free shuttle to get back to home/work makes getting your ca...

Good quick service.

How can you crooks send this to...

How can you crooks send this to me? You tried to rip me off and I'm sure you do it to everyone that comes into your shop. I can't believe you are still in business. All you so is compete with all of your other locations. The only way to be number 1 i...

Very friendly and accomodating.

Very friendly and accomodating. Have been using Louetta Automotive for 3 years

Awsome service

Our experience sucked. The internal...

Our experience sucked. The internal communication between your management is horrible. We have tried using Louetta Automotive for our fleet needs, but given the level of service we've received, we will obviously need to find another shop for our need...

Great people that work there.

Moved into area one year ago and...

Moved into area one year ago and have been using your Cypresswood shop. Very impressed with Randy Todd and his staff. Has always steered me in the right direction. Rand frequently steps out of shop and greets me as I pull into the parking area, twice...

The Associates are all "GREAT"...

The Associates are all "GREAT" and the service they provide is truly "TOP QUALITY"

Had an great service was very happy...

Had an great service was very happy

I really enjoy dealing with the...

I really enjoy dealing with the employees at the Teige Rd location. Although the only things I've had done were State Inspections so far, everyone there greets you, says hi or how are you. The Telge Rd location is very convenent to where I live. Alth...

Replaced 2 tires on my wife's Kia...

Replaced 2 tires on my wife's Kia minivan. Louetta offered the best installed price. Also had the wiper blades replaced and again their prices were competitive. They were very prompt in taking care of me.

Service was prompt, finished on...

Service was prompt, finished on time and for a cost that was less than the dealership. Be aware that possible additional services will be pointed out (they can be declined).

I had a real good experience with...

I had a real good experience with Louetta Automotive. Ron did a great job of taking care of my truck and he was outside when I came back to pick up my truck and he still remembered my name which impressed me quite a bit. Tell Ron to keep up the good ...

Staff is courteous and excellent.

Staff is courteous and excellent. I wish the prices weren't so high, but I go for the quality of service.

VERY COURTEOUS, VERY PROFESSIONAL,...

VERY COURTEOUS, VERY PROFESSIONAL, VERY EASY

All went well except the alignment...

All went well except the alignment was supposed to take 2 hours and ended up taking 4 hours

Excellent

Great customer service, price and...

Great customer service, price and work. Even worked with my extended warranty to save me additional money. Will return for future service.

Your reps at the store on cypresswood...

Your reps at the store on cypresswood and champions forest are extremely helpful and polite. I felt right at home. Randy and his team helped me figure out exactly what was wrong with my vehicle. I called ahead for an inspection on my lunch break and ...

GOOD SERVICE FRIENDLY STAFF

Manager was fast, professional,...

Manager was fast, professional, and courteous. Truck was ready promptly and job well done. I have used this stop before on other vehicles and came back, I guess that says something. Also, shop is close.

Very Friendly, courteous and professional.

Very Friendly, courteous and professional. I was handled very timely and waited for my car to be serviced.

Perfect Job!!

I was very impressed with the level...

I was very impressed with the level of professionalism and customer service. As a single woman, I felt I was fairly treated and educated about my car as well as the product and services Randy provided. I have recommended this company to many of my fr...

They did a great job and for a...

They did a great job and for a great price on the express oil change.

Always courteous and honest. Great...

Always courteous and honest. Great work & I will continue to recommend you to my friends.

Great customer service

I feel that the problem that existed...

I feel that the problem that existed with A/c never fixed. Also there was delay in giving the ride back and I would have preferred if someone told me that there is going to be long delay in giving the ride.

The staff was very professional...

The staff was very professional from the initial conversation all the way through the completion of my service work. No high pressure selling, just explained what need to be done that day and what to keep an eye on in the future.

The people at the League city store Mel Mason

The people at the League city store on Egret Bay Blvd. especially Beto is the best, most friendly and dedicated I've ever met. I enjoy having work done on my vehicles because I know how I'll be treated and my vehicle is well taken care of. Thank You ...

The place itself was comfortable

The place itself was comfortable and clean. I liked that they had a coupon and let me take advantage of it. My car definately ran better after the service was performed by Louetta. I guess my only complaint was that they said they would get back to m...

Excellent as always.

Excellent service

Perfect as usual. Thanks for the Rocky

Perfect as usual. Thanks for the great service. Rocky

Perfect as usual. Thanks for the Rocky

Perfect as usual. Thanks for the great service. Rocky

Great customer service. Your staff

Great customer service. Your staff is very nice and they do great work.

Great service once again

I came in late Saturday afternoon with my son to have is car inspection done, we were in and out in under 18 minutes. Very professional staff who are always friendly and answer any questions you have.

Mazda 3

Always courteous and fast service. Have recommended several friends and co-workers to go there.

Great service

I was in and out for my oil change. There was a small leak on top of the oil filter since my last oil change, they cleaned it and did not charge me as they thought it might not have been cleaned from last change. I am always taken care of here and ap...

Louetta Survey

Beto provided superior service. He was extremely helpful and informative.

inspection sticker

great customer service very clean wating area

Starter repair

Excellent as always. I so appreciate the shuttle service!

Awesome place, always treated with respect.

Being a lady, you never know what you are going to get when you go to a car shop. This place is very clean and they are always quick to help. I called ahead only 10 minutes from the shop and they said come on in and they would take care of me. I was ...

Inspection

Great place to have your vehicle repaired,get a state inspection etc,,,,,,,,,,there quick and very nice..

Vehicle Inspection

As always it was a good experience. Thanks Louetta...

Excellent service

Stopped in on my way home to get a brake bulb and battery replaced. Beto had me in and out in less than 30 minutes. Great Job!

Saturday 10/12 appointment.

everyone is so nice and professional. the waiting room is so nice and comfortable, very accomodating in all aspects.

Beto is the best!

Beto always says that his customers come first! Many places say this but Beto is a man of his word and shows it. My experience with other repair places is a run around with excuses. With Beto you know what's going on and why there might be a delay an...

Continuing service with this team

I have been to this shop on several occasions, with both of my vehicles. It comes a time to decide to repair or replace and I have chosen to hold onto my paid for vehicles. I know I can get good service and back up with this team. Give them a try and...

Customer service

Beto and his crew are Awesome. Their work is great and their Customer Service is one of kind. You just don't see that anymore. I have recomended several people to Louetta. My kids and family members now go there for anything that their car may need. ...

High competence and credibility

Similar to my outstanding experience last year, these excellent managers did not charge for my State of TX annual inspection because one of my tires was worn to the point that it would not pass. Of course I will complete this required inspection with...

State Inspection Sticker, Friday, 9/14/12.

I appreciate the prompt service I have received in all the service appointments for my vehicl and the courtesy of the personnel. I will certainly call Louetta for future service on my 2005 Toyota.

In and out

Went in for car inspection. Was in and out fairly quickly, and offered advice on additional issue with vehicle.

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