The center on Cypresswood Dr was supposed to come and pickup
my vehicle, but they never showed or call to reschedule. Emails to
the central office were never answered. I finally contacted the
Louetta Rd center and they provided good service - picked ...
Worse ever experience at a auto repair facility in my life.
Their Service representation Ron Walker advise me to change my oil
and fluids upon inspection of my vehicle. My vehicle was running
great with the exception on a minor oil leak. I approved t...
I went in to have my oil changed. As I was leaving, I was
told that there was transmission oil covering the transmission pan
and that I should take my car to the dealer and have it checked
out. I did and the next day was told by the dealer that it wa...
Rick is really awesome and helpful and polite. This was my
3rd time to use Lake Houston Automotive, and they always do a great
job. I really appreciate and respect hard workers like Rick. As the
Dept Head of Personal Training for Life Time Fitness, L...
They got me in quickly. Did the work and quoted several other
things that I had asked about. I have only driven my truck a couple
miles so I can't really commit on that yet. I don't foresee any
I called the morning I needed a repair and they got me in
right away and called me a few hours later with a diagnosis and
estimate. The repairs were made that same day. They were quick and
explained things thoroughly.
It did take a while, because they didn't have the bulbs for
my Volvo in stock , but the staff was great. The manager went above
and beyond to make me feel welcome and I didn't mind waiting at
all. Thank you Louetta automotive ! I'm definitely going b...
This review pertains to a Texas State Inspection. I was
referred to this repair shop by a neighbor. My neighbor bragged
about the ability to be able to get in and out quickly for such a
service. Unforunately, it took over two hours to have my vehicle...
I went in for an oil change and mention the car was making a
funny noise. They found the problem and repaired it. The kindly
even brought my car to my house after the repairs were done so I
didn't have to leave with my kids.
Louetta repaired my car on a Saturday and on Monday, the
check engine light came on with additional problems. Not only did
they provide me with a rental so that I could get to work on
Tuesday while my car was being repaired, but they were also so
I contacted Louetta Automotive after several other calls
trying to located an auto shop that had bays big enough to service
a moving truck. Every time I called Louetta I was greeted by a very
friendly voice. Most of my conversations were with Glen wh...
We brought the vehicle in to investigate a mechanical
'whirring' and left the truck to be diagnosed. I received a call a
short time later stating that the noise was dominating from the
differential and it would have to be rebuilt. The cost was to be
My family of guys can't be beat. This past Wednesday I walked
out to my truck and I had a Fred Flinstone truck. It was setting on
landscape bricks. I had finished buying all new tires from ya'll
before the end of the year on my truck. I called up to ...
This service shop is the only place I come to get work done
on my chevy truck and my moms honda accord besides the taking the
vechiles to the dealer for service work. For my chevy truck I bring
it here for oil changes and front end alignments. I rece...
I ran over a piece of metal on the way to work and someone
was sent to my job to change tire within an hour. A new tire was
ordered and was there to be put on when i arrived at 4:45 pm. same
day. Excellent work as always
I have been a customer of Louetta Automotive for several
years. They have treated me more like a friend that just another
person walking into the office. They are very respectful and
complete the work in a timely manner. The employees leave the car
very friendly staff - work was done quickly. I had an oil
change and a a transmission service and was in and out in no time.
Shop and office area very clean. All questions I had were answered
professionally and in an easy to understand manner,
Really appreciated them getting the work done so quick.
Always very friendly and responsive. However, could improve on
Quality check before releasing car. I got the car back to the race
track on Sunday, but heard loud noise coming from right rear whe...
It is always a great experience going to Louetta Automotive
on Huffmeister! They take excellent care of me and my car. My car
is a 2004 and it runs like a champ. Thank you Glen and thank you to
your staff. You guys ROCK!!!
Friendly people. AAA shop. Provided 10% DISCOUNT on parts on
AAA initiated jobs. Kept me informed on progress with my repairs.
Full disclosure of costs up front. Guilty of some up-selling at the
end but not annoying or over-hyped. Prices on high side...
Louetta automotive at Barker Cypress close to 290 is as close
as possible to the perfect service experience. Having your car
service is not the most exciting thing to do but this shop makes it
as pleasant as can be. The service is excellent and court...
We have used Lake Houston Automotive exclusively for the
maintenance and repair of both our cars, a Lincoln MKX and a Ford
Escape, since moving to this area two years ago. Everyone is
helpful, knowledgable, honest, and friendly, and the prices are
Charged 800 dollars after being told that I would not have to
change out my water pump. My bill should have been 200 less. Then,
charged 179.99 for an additive. I would not recommend this place to
Although I did not have the chance to have your company
complete the repairs that were needed. I thought the diagnostic
service was great and the people were friendly and walked through
everything and made sure I understood the issue at hand.
I always experience great service at Lake Houston Automotive.
Being a female, I've experiences automotive repair shops that
attempted to provide unneeded repairs. I've never had this problem
with Lake Houston. If they thought I needed another repair....
Everything was fixed as estimated, when we got the car back
it had new trouble which they repaired for just the cost of the
part and then gave me coupons which covered that cost. I appreciate
them going above expectations just wished they had fixed i...
pleasant, timely, knowledgeable I take all of my cars to the
guys at Louetta and they have fixed problems, resolved issues, and
are always helpful and cheerful. I live close by, so using the free
shuttle to get back to home/work makes getting your ca...
How can you crooks send this to me? You tried to rip me off
and I'm sure you do it to everyone that comes into your shop. I
can't believe you are still in business. All you so is compete with
all of your other locations. The only way to be number 1 i...
Our experience sucked. The internal communication between
your management is horrible. We have tried using Louetta Automotive
for our fleet needs, but given the level of service we've received,
we will obviously need to find another shop for our need...
Moved into area one year ago and have been using your
Cypresswood shop. Very impressed with Randy Todd and his staff. Has
always steered me in the right direction. Rand frequently steps out
of shop and greets me as I pull into the parking area, twice...
I really enjoy dealing with the employees at the Teige Rd
location. Although the only things I've had done were State
Inspections so far, everyone there greets you, says hi or how are
you. The Telge Rd location is very convenent to where I live.
Replaced 2 tires on my wife's Kia minivan. Louetta offered
the best installed price. Also had the wiper blades replaced and
again their prices were competitive. They were very prompt in
taking care of me.
I had a real good experience with Louetta Automotive. Ron did
a great job of taking care of my truck and he was outside when I
came back to pick up my truck and he still remembered my name which
impressed me quite a bit. Tell Ron to keep up the good ...
Your reps at the store on cypresswood and champions forest
are extremely helpful and polite. I felt right at home. Randy and
his team helped me figure out exactly what was wrong with my
vehicle. I called ahead for an inspection on my lunch break and
Manager was fast, professional, and courteous. Truck was
ready promptly and job well done. I have used this stop before on
other vehicles and came back, I guess that says something. Also,
shop is close.
I was very impressed with the level of professionalism and
customer service. As a single woman, I felt I was fairly treated
and educated about my car as well as the product and services Randy
provided. I have recommended this company to many of my fr...
I feel that the problem that existed with A/c never fixed.
Also there was delay in giving the ride back and I would have
preferred if someone told me that there is going to be long delay
in giving the ride.
The staff was very professional from the initial conversation
all the way through the completion of my service work. No high
pressure selling, just explained what need to be done that day and
what to keep an eye on in the future.
The people at the League city store on Egret Bay Blvd.
especially Beto is the best, most friendly and dedicated I've ever
met. I enjoy having work done on my vehicles because I know how
I'll be treated and my vehicle is well taken care of. Thank You
The place itself was comfortable and clean. I liked that they
had a coupon and let me take advantage of it. My car definately ran
better after the service was performed by Louetta. I guess my only
complaint was that they said they would get back to m...
I was in and out for my oil change. There was a small leak on
top of the oil filter since my last oil change, they cleaned it and
did not charge me as they thought it might not have been cleaned
from last change. I am always taken care of here and ap...
Being a lady, you never know what you are going to get when
you go to a car shop. This place is very clean and they are always
quick to help. I called ahead only 10 minutes from the shop and
they said come on in and they would take care of me. I was ...
Beto always says that his customers come first! Many places
say this but Beto is a man of his word and shows it. My experience
with other repair places is a run around with excuses. With Beto
you know what's going on and why there might be a delay an...
I have been to this shop on several occasions, with both of
my vehicles. It comes a time to decide to repair or replace and I
have chosen to hold onto my paid for vehicles. I know I can get
good service and back up with this team. Give them a try and...
Beto and his crew are Awesome. Their work is great and their
Customer Service is one of kind. You just don't see that anymore. I
have recomended several people to Louetta. My kids and family
members now go there for anything that their car may need. ...
Similar to my outstanding experience last year, these
excellent managers did not charge for my State of TX annual
inspection because one of my tires was worn to the point that it
would not pass. Of course I will complete this required inspection