Our Customer Stories

Our company’s vision is to make a difference in our communities and lives of our customers through first-class automotive service. These are their stories.

Five Star Reviews

Louetta Road Customer Reviews

Went in on October 31st and was welcomed soon as i walked in the door. My car inspection was no more than 15 min. Will be back.
Megan Berry
00:50 01 Nov 18
Easy and fast service. I can drop it off and within an hour or less my oil is changed. Never have any issues with these guys. Professional and courteous.
Caryn Lemley
15:46 25 Sep 18
Very fast service. Love the coupons they send out, they help with service costs. Friendly guys. Near my apt, too. I’m very happy and will keep doing business with these folks!
Princess Usbourne
15:20 25 Sep 18
Could not have had a better experience.
Robert Wood
13:05 02 Aug 18
Customer service is great. The office is clean and oil change have always been quick!
Rhonda Borne
03:39 23 Jul 18
Always delivers quality service and the complimentary shuttle is a plus
Kordrick Govan
18:39 14 Jun 18
if you want to do state inspection for $20, they have a coupon of $5 off on their website, and you can use it any time with no limit. The service is very fast
Tam Nguyen
14:46 11 May 18
Very honest and friendly. Prices are reasonable and fair.
joey Taylor M
01:52 13 Mar 18
My family and I went in to get my truck inspected. We were immediately greeted at the door and treated very courteously. The truck was in and out in about twenty minutes. I would highly recommend Louetta Automotive to anyone and everyone. They are great!
Michael K 24 Thrones
23:09 19 Jan 18

Huffmeister Road Customer Reviews

Awesome customer service! I will definitely be coming back for my automotive needs.Thanks again.
Monique Holmes
04:08 01 May 19
I take all our cars here, great people.
Micah Cole
17:41 18 Jan 19
While driving down Huffmeister on a rainy day after Christmas, my back tire suddenly went totally flat. I walked to the close by Louetta's Automotive, and even though they don't do tire repair, they retrieved my car and changed the tire...all for no charge! Such a kind act. I will definitely return when I need automotive repair.
Julie Cross
09:24 28 Dec 18
I recently had great service at Louetta automotive. Mr. Gillis was professional and concise when he explained the issues my car was having. I found the prices to be quite reasonable and my car came out running great! It was definitely a five star experience and I will be a returning customer.
Willie Kinch
00:32 30 Nov 18
I’ve been going here for years. They are fair , fast and do quality work. Most of all they are friendly and the customer service is always top notch.
Chris Fowle
16:03 30 Aug 18
We have been taking our cars to Louetta for almost 15 years. We have NEVER had any complaints. No matter what service they are performing, they are friendly, accurate, quick, professional, and knowledgeable. We wouldn’t go anywhere else.
Lorrie Hall
19:14 25 Aug 18
I have always received great service from this place. I will always rely on their good service to keep my cars running. Thanks guys!
Phil Money
13:38 07 Aug 18
Handled professionally and very courteous. Not the cheapest place, but they get it done right. Highly recommended.
Ed Pataky
15:19 02 Aug 18

Telge Road Customer Reviews

Went here for an inspection. They were fast and efficient, and a delight to chat with.
Peter H. Smith
13:23 08 Apr 19
Thank y'all ... Fast, friendly, even with my crazy kids it was so painless ... Will continue to come.
Vey Bean
00:26 28 Feb 19
I would recommend Louetta Automotive because they have a guarantee on their repairs & I believe they honestly do their best to make their customers happy. I couldn’t afford to get my car fixed, so to keep me they came down on their price. I’m not saying they will always come down in their price but they truly try to please. I have been very happy with their work so far.
Gayle Martin
04:32 15 Oct 18
Always greeted with a smile by a courteous employee. They are professional, and so helpful. I usually deal with the same two people in the front and they are awesome. My family has been bringing our cars here for awhile now and plan to continue. They explain everything in terms a “non-mechanic”can understand...I am a nurse and I feel they are very honest. I had a problem after an oil change a few months ago...it leaked out the following day and when I took it back, they were very apologetc, checked everything out and fixed it. They even showed me the “faulty” gasket. Love Louetta Automotive.
Terri Kahlden
04:37 31 Aug 18
I walked in at 9:45am with 2 vehicles needing a state inspection. They're pretty busy and I'm almost out of the door already at 10:30.I am highly impressed with the customer service and management of their queuing system. Well done guys.
Nick Trapani
15:38 13 Aug 18
Nobody else puts their hands on my F-150. Trust is everything. They always get to my vehicle quickly, and they do it right the first time. I'd highly recommend them to anyone.
Mark Stoerner
18:18 31 Jul 18
Great customer service. Quality & honest work. Will be coming back for future needs!
Wil Vito
05:47 21 Jul 18
Professional repairs and service. All the newest equipment and knowledgable techs. Helpful and neighborly people...great repair work.
David Rabinowitz
23:03 20 Jul 18
While I’ve done most all my mechanical work for over 40 years and still do a lot of time now, there are times when I just don’t feel like tackling certain jobs or just don’t have the time, such as the case with this visit to Louetta Automotive on Telge Rd. My 2015 Ford F250 Super Duty started having moments to where the starter would not fully engage. It finally came to the point to where it happened three times in one day to my wife. So, I decided to let these guys handle the job since I had plans for the day. Alex is my mechanic of choice when I need something repaired and Darrell, the GM and his staff all know me when I walk in. They know me mainly for getting all my vehicles inspected or just when I might stop in to visit. Everyone is extremely friendly and quick to assist. For this repair, Alex when through all the measurements to check anything that could cause the problem as I decribed. At the end of it all, the starter was bad and replaced. The job was done complete and to my satisfaction. I’m happy with every experience I’ve had with Louetta Automotive on Telge Road.
Roy Duke
21:08 17 Jul 18
I always have a great experience here. No surprises. If I am going to need a future service they give me a heads up and in about how many miles it might be needed. Love the shuttle home option. I’ve priced around and they always seem fair. Plus they have coupons. I’m always satisfied.
Tammie B
19:32 14 Jul 18
Louetta Automotive has always taken great care of my car. Every time I’ve had a last minute request they’ve helped me in a flash. The staff are very professional and they always communicate with me about my car. I’m never over charged and they never try to sell me on things that are beyond what I’ve asked for. I love this place!
Emily Hooper
20:15 10 Jul 18
Always a great experience! Fast & easy. Thank you!
Alice M.
04:54 15 Jun 18
Fast inspection for me . Very nice folks to do biz with ...
Martin Bolt
18:43 11 Jun 18
There are only a few things that I take my truck in for. These guys always take care of me and I know it's done correctly.
MERTZMOTO RACING
02:44 11 Apr 18
They are great. Had me in and out fast, did a fantastic job and were some of the nicest people you'll ever meet.
ralph galvan
00:55 04 Apr 18
Friendly staff who has helped out with basic State inspections to oil changes. They also give good advise on what logbook services I should look out for. The waiting area with coffee, water & TV is decent as well.
ckc75
15:43 21 Feb 18
I went here to get my inspection sticker today. Ryan Fleming took great care of me. He went above and beyond to find a credit that I have at another location. Very professional and great customer service.
Sheryl Smith
00:55 01 Feb 18
Great Service. Grant was professional and did a great job with my service.
Joel Mobley
20:32 09 Dec 17
Terrance was absolutely amazing! The other guy at the front desk as well! They helped me out and changed my brake light and tire pressure alerts to wrk so smooth and all in 10 min!! Such professional staff and always 100 percent satisfaction! Will be back for all my family's car needs!
Leslie Falcon
21:42 06 Aug 17

Barker Cypress Customer Reviews

I have been going to this shop for some time now and they are friendly and honest. They will tell you how it is and not just something to get you to fix something.
Antonio Pina
20:05 02 May 19
Awesome customer service! I will definitely be coming back for my automotive needs.Thanks again.
Monique Holmes
04:05 01 May 19
Their sign from the street says "First Class" Automotive Services, and they deliver. Truly professional, great customer service, and quality automotive services! Thank you!
Nina Howell
19:00 28 Feb 19
The guys are easy to deal with (know their stuff and straight forward) and have great service. Super nice staff, good quality work, and get you in and out asap. Highly recommend!
Chance Samford
01:32 13 Feb 19
My aux port stopped working so I stopped by to see if it was a fuse blown. Bruce the manager provided excellent customer service by taking the time to look thru my manual, locate the fuses and helped me replace them. He explained how the fuses worked so I knew for future reference. Although the issue ended up actually being I cord I greatly appreciate the time he took to assist me.
Evie D
17:14 31 Jan 19
Fast accurate resonable priced service! Fantastic. Top notch guys who actually care about and your car. This is the last auto shop you will ever need. I cannot day enough about how great Bruce and Travis and the rest of the crew treated us.
Sasha LaGrange
18:15 26 Oct 18
Great service! Very friendly and informative! Good prices!!
Carina Hasselfeld
22:37 25 Aug 18
I’ve been taking my cars to Louetta Automotive on Barker Cypress for a few years now. They always provide top notch customer service along with quality service on my vehicles. I’ve found them to be very knowledgeable and honest. Also Bruce the General Manger is great. One time they over charged me on a service and they notified me, but I did not get over there right away for the refund. After a little bit I kind of just pushed it aside and forgot about it. Bruce saw me one day at a gas station and told me to come by and get my refund they owe me. That really impressed me that he went out of his way to approach me and tell me to get my refund. I’ve had nothing but great experiences with Louetta Automotive on Barker Cypress.
Brandon Young
19:07 22 Aug 18
Friendly and helpful staff. Great service!
Susan Johnson
13:20 11 Aug 18
Always a joy! I love how personal the service is. Travis always remembers what services they did to your car such oil changes, an AC flush, etc. They treat you like family everytime you call or you see them. I will NEVER take my car to any other service station!
Toni MCDONALD
19:58 02 Aug 18
Always professional, work is on time & correct + you get your money's worth.
Pat Lopez
16:03 13 Jul 18
Awesome experience, I would recommend my family and friends to use louetta automotive for service ,they are a awesome
Sylvia Haynes
16:11 12 Jul 18
Friendly staff willing to take you in the shop and explain the service needed to you. They repaired my front & rear brakes and replaced struts. Also have coupon discounts which help the budget. Thank you.
C C Cooks
15:40 09 Jul 18
Very thankful for these guys! I had a problem with my clutch and they were so helpful, fast and reasonable.
Jennifer Stroh
15:32 02 May 18
The guys here always take care of you and don’t try to rip you off they tell you what’s wrong and tell you what can wait and what needs to be taken care of now. I would highly recommend taking your vehicles here for anything they need.
Chris D
23:27 04 Mar 18
Customer service is top notch. Everyone is honest and their prices are very reasonable.
Roy Gonzales
04:39 29 Jan 18
The service is great and awesome. I love the guys they are impression.
Nicole Price
11:54 18 Jan 18

Cypresswood Drive Customer Reviews

Quick service and attentive staff make for a nice experience. The only issue I have is that the front lot is on a fairly steep ramp, so low vehicles will have trouble there. Definitely not a location for a low slung sports car, but for most, the shop is excellent.
H Tran
18:27 21 May 19
The only shop I let work on my vehicles. Honest and quality work. I highly recommend this shop.
Jerry Easley
03:52 25 Apr 19
Their good work and concierge service are top notch
Stewart Cannon
20:23 01 Apr 19
We go here to get our vehicle serviced. Nice people work here. I like the waiting area because I feel comfortable in there and its clean. Employees help answer any questions you have and very patient. They are not PUSHY into you buying anything. They educate you on why you need a certain item or thing. But if you dont have the money they tell you when is the soonest you should change it. Over all 5 stars
Ellie Ava
02:40 26 Oct 18
Fast, friendly, courteous and great coffee! Nice place to do business.
Jim Burke
12:39 19 Sep 18
Professional. My family trusts this place - great job of keeping you informed & standing by their work.
Ana Rodriguez
15:09 10 Sep 18
These guys never let me down. They give a free ride if you're in a tight spot and sometimes they will even run your codes for free to diagnose the problem. Tim is really passionate about what he does and he is excellent and customer. We will always bring our vehicles here when we can. Thank you!!
Jonathan Bay
22:16 21 Aug 18
Great customer service ... clean waiting room, I will return when its time for my next oil change - I highly recommend these guys!
Shoegirl Lover
15:49 17 Aug 18
I recommend all of my friends to try Louetta automotive. It is a pleasure to do business with them.Julius Burns
Julius Burns
16:10 26 Jul 18
Great service, reasonable prices. I have been happy the three times I have taken my two cars there for regular maintenance.
George Cahlik
23:06 11 Jul 18
They were great got me in at 6 to check my car out for my brakes and brake flush. I already knew I needed an alignment as well. They got my car back did the inspection and said my brakes were fine. I went with the alignment and flush. They completed both before 730 pm which was after hours for them. I would recommend this place to friends and family.
Taneeka Conway
16:39 11 Jun 18
My first time going to the shop was a painless experience and I was really impressed by the way I was treated,and the way I was approached by the shop representative’s,because he was very knowledgeable of what he was trying to sell me on the repairs to my car no pressure no pain just fax,so if you need a good honest,clean,and certified shop,Louetta Automotive is the one you need to go to. Take it from me I know .
Earnest Bruce
15:43 14 May 18
So far so good. Been here twice with my truck. In and out!! Great customer service went above and beyond both times. Thank you to all the staff who helped out. 💯💯
j rios
20:09 30 Apr 18
I have always experienced great customer service at this location! They have proven to be extremely trustworthy.
Cheryl Williamson
19:16 16 Apr 18
The guys here are always incredibly friendly, starting from when you call to make an appointment to when you drive off the lot. Very knowledgeable about their products and always helpful if you have questions regarding your vehicle! They have great offers going on right now! Go give them a chance! They have been doing work on our cars for a long time, won’t be switching any time soon!
Edith Trujillo
16:06 02 Apr 18
My husband and I have been customers of Louetta Automotive for many years and every time we go there, we are happily greeted by polite, wonderful employees. They let you know periodically how things are going with your car and give you the estimated time they believe the job will be done. On some occasions, they have taken us to our home while the car is being fixed and then come to get us. I appreciate the kindness I feel when I am there. On top of it all, we get a free cup of coffee!
lois Tamel
00:02 20 Mar 18

Atascocita Customer Reviews

Best auto service ever. Very knowledgeable. High quality work. Friendly, courteous! Highly recommended.
Kent Bettisworth
17:46 24 Apr 19
Great customer service! Will definitely refer my friends and family to this location.
Sharon Mills
09:42 15 Apr 19
Always a pleasant experience. Friendly employees and a well kept lobby and waiting area. Complimentary water and coffee is a nice perk. They usually mail out coupons too for with some good deals even on inspections.
Cat Garcia
20:39 21 Mar 19
I've been to this place twice and the performance of the work is by far worth every penny. To top it off the customer service is great as well. They speak to you like human beings and explain everything in layman's terms. I went in for an oil change and to see if my car would make the move to out of state. They looked it over and suggested but didn't push anything. Ofcourse I did the suggestions and was expecting to pay with my arm and leg but nope under a grand for what was needed. I have gone to other shops and been quoted much much more than them. Also free shuttle service to and from your home while they work on the vehicle, and a big plus for me was coffee in the waiting area.
will lutz
21:44 27 Feb 19
I highly recommend Louetta. Their customer service is top-notch. All of their employees are friendly, helpful, and knowledgeable. I now use them exclusively whenever I need to service my vehicle.
Steven Chase
06:23 24 Dec 18
Been coming here for over 17 years. Service has always been great!! Rick and staff are very knowledgeable and courteous!! Derek and all the mechanics are the best!!
Larry Jackson
20:43 30 Nov 18
I have been to Louetta Automotive twice, once for vehicle inspection and then for an oil change and tire rotation. The staff was courteous and their waiting area is clean with complimentary water bottles and coffee. I am pleased with the service and will return.
Dorothy Holguin
23:46 30 Aug 18
Both my husband and I have recently been to Louetta for auto inspections. They were extremely professional, had a nice waiting area and got us in and out very quickly! Afterwards we received several followup contacts and even a $20 coupon .... which I plan to use for my upcoming oil change. They're super!
Vivian VanAlstine
14:39 16 Aug 18
I've trusted my vehicle with Louetta Automotive for the last 3 years since moving to the area. I highly recommend this shop. Rick and his team are always great! They take pride in their work and in their customer service. Special thanks to Adam for also always being so awesome and helpful. I'm glad to have such a great shop in the area.
Christine Danielle
15:32 22 Jul 18
Happy with State Inspection Service and the Discount Coupon. I may use them for future SYN OIL CHANGE in the future. Keep up the good work.
anastasia cosima
17:18 19 Jul 18
Everyone was polite to deal with. The location was clean and they have a nice waiting area. They have a great deal on oil changes as well. I’ll continue to come here for my repair and general maintenance needs.
J.D. Martin
14:43 13 Jul 18
Everyone was very nice and helpful. I received good service and my car is running great. I would definitely return next time I need my car serviced.
Magaly F
15:19 12 Jul 18
The service and staff are the best around. I have never been disappointed with them. I always recommend them to new clients .
Brenda Bass
16:36 07 Jul 18
Great place! Stopped in for a car inspection. Rick was so helpful! Fast, courteous, clean place. I’ll be back when I need some work done on my car. Really great place.
Kristin James
22:40 21 May 18
The personnel and the service here are absolutely amazing. VERY attentive and knowledgeable. The waiting room is comfortable and inviting. Highly recommend!!
Shonda Baird
00:57 03 May 18
I cant say enough nice things about Adam and his team. EVERY single time I go there they go over and above to help . They are always honest, I dont get that uneasy feeling they are taking advantage of us like most auto repair places. Ive brought my cars and truck and have been charged ZERO in some cases because it was nothing serious or something they dont fix. Others would have charged this. My only complaint is that Ive lived in the area fro 18 years and didnt go to them sooner!
Johanna Natale
18:50 04 Jan 18
This place has consistently come through for me. I've had my car there for repairs several times. The repairs were taken care of in a reasonable length of time and were reasonably priced. They have given me options of other things I can have done while there with no pressure and they have always been things I needed done. The last time I was there having my air conditioner worked on they discovered my windshield wipers were practically falling apart. It would of been really bad had I been driving and had to use them. This kind of service I have found to be the norm here not the exception.
Mike Singleton
01:23 21 Sep 17

League City Customer Reviews

This people atre honest and they work to their best. I have had a good experience wit them for along time. Never disapoints.
Crystal Stone
10:45 16 May 19
Best place ive ever gone to fix my car take u home while u wait explain b4 large amount.
Gail Small
23:50 15 Apr 19
As always, wonderful service! Fast and courteous! I am a repeat customer and won't take my vehicle anywhere else.
Lori Bain
01:30 14 Apr 19
Beto was very helpful and welcoming the minute I walked in. Will definitely be heading back. Thanks again
Rigo Miranda
14:55 06 Apr 19
Louetta Automotive in League City has given me a whole new perspective on auto repair shops. I have brought my car in twice for repairs and Beto and his mechanics have done an outstanding job. The most recent was for a part that shops didn't have and Toyota wanted hundreds of dollars for. Beto had his mechanic repair the part and make it workable to avoid me having to pay over $600. For FREE. Unbelievable service, and just when I was beginning to think customer service was a thing of the past.
Dave Durand
18:04 14 Mar 19
Had state inspection done here - Excellent and friendly service, very comfortable waiting room. Great experience!
Karen Loock
03:05 27 Feb 19
I was there this past week for some routine maintenance and the blower fan on my Ford F-150 was randomly on, or off, unresponsive to the control. They did all the routine stuff and checked out the blower situation, unable to duplicate the problem I was having, of course. I went in to pick it up and just before I drove off the blower was stuck on. I went ack in and they got right on it, located the problem, ordered the part from Ford, which was delivered within 20-30 minutes and had it fixed while I chatted with a couple people in their comfy waiting room. It turned out to be the blower motor resistor. They spent the extra time, and fixed the problem and I was on my way. Those guys are great!
Mike Rossiello
19:47 20 Jan 19
so I needed my truck inspected and yes they inspected it. quickly. but the place just felt good. not real sure why it just had a good feel to it and yeah what I needed done was done quicker than expected. the guys were great, very friendly.
Chris Everett
01:23 02 Oct 18
Walk-in appointment they took me right away! It was only 30 minutes for a routine oil change and check up for maintenance. Louetta employees were super friendly and helpful. I would definitely come back here and recommend it to my friends and family.
kristen holloway
23:20 03 Sep 18
I am a long-time customer with Louetta in League City, but the TEAM there went WAY beyond exceptional. I can't even find the word that goes far enough beyond the outstanding, exceptional, EXTRAORDINARY, amazing people that they are. Without going into details, Beto and his team made a difficult time in my life have a "bright star" with their kindness, professionalism and generosity. They are ALWAYS professional, but have a heart as big as this Earth. I will never forget, and I will never go anywhere else for any of my car's maintenance and repair. THANK YOU to the team, and know I can never finish saying how much it meant to me.
Janet Morris
03:36 27 Aug 18
I've taken my cars and trucks to these folks since they opened the Egret Bay store. Excellent work, never a hassle or hard-sell for upgrades. Very knowledgeable about their business, and they've never turned anything down. Reasonable prices, speedy turnaround and excellent people who know their mission. I recommend them to everyone I know.
Tim Michael
18:52 25 Aug 18
They are absolutely fantastic. There are hundreds of places I can take my car for service. I only take it to one place and that is Louetta. They are honest they do what they say they're going to do they do. They do their very best to save you as much money as they possibly can and still fix your car properly. I have refered them to all my friends and all my family.
Wes B Chorn
20:02 24 Aug 18
Love Louetta Automotive, League City!!!!!! Only place I take my vehicles for repairs and service. They are trustworthy, dependable, fair, honest, and kind. Great waiting room with coffee. Beto is the best. I highly trust his wisdom, insights, and recommendations. He’s a great guy and super hospitable. I have never felt and/or experienced Louetta trying to sell me more than I need. Shuttle service to work/home is so convenient. Highly recommend them for car repairs.
Dan Schepmann
14:37 28 Jul 18
I stopped at a local Shop in Webster (Texas). When I prepared to leave, my truck would not start. I did my trouble shooting as best I could, without success.. The battery was new, so I assumed the starter was the problem. I had never had a starter fail in this way. I called my wife to come and get me. We drove in my second vehicle to Louetta. I explained the problem.. Their mechanic went with us to the auto. He tried to start the car with a "hot" battery.. No good result. We had the car towed to Louettas.. The starter was replaced . The car checked out. We picked up the car the same day; and, drove happily home. Thanks..
melvin ellis
13:54 27 Jul 18
Awesome service. Went in for a state inspection. Told me it would be an hour. I agreed to wait. So i didn't have to wait long, the manager behind the counter personally did my inspection himself while i was sipping Keurig coffee and watching the news in their waiting room. I was out in 15 minutes or less. Coffee was still too hot to drink before i was ready to leave!
Brian Daniel
13:04 25 Jul 18
Awesome customer service! Very polite, and I didn't feel taken advantage of because I'm a single woman. Really nice gentlemen.
susan cooke
20:55 23 Jul 18
They were packed but yet still managed to fit me in within an hour from start to finish. They went out of there way to continue keeping a satisfied customer.
Anna Velez
20:42 25 Jun 18
I was in the area on vacation when my car randomly overheated. It was close to closing and I found this place on short notice. The guy took a look at it and told me everything was mechanically alright, and he saw nothing that could cause it to overheat. He said it might have been an air bubble, but without more time to look at it it was hard to say.Unfortunately I had to leave to head back home. He told me to keep an eye on it and pull over if it happened again to let it cool off.He didn't charge me for his time, even after offering repeatedly to pay for his labor.It was nice to see a mechanic spend a minute to help someone rather than take advantage of travelers in a tough situation.
Joe Chambers
23:45 16 Jun 18
I have now been back 3 times (3 different vehicles) and each time the service has been exceptional. The people are polite, the speed of service is amazing. I have found my new 'go to' for car care. Thanks guys!
Graham Bell
18:08 17 May 18
Got an alignment on my 2010 Camaro. The ride is 100% improved. ThanksGood job!
Gregory Hershelman
18:20 14 May 18
My car was in my garage and it had a dead battery (that was my diagnosis anyway). I am a senior citizen with not many resources for assistance. First thing I thought was to call the service department at the dealership. They were of NO help. Next I called Louetta on Egret Bay....they told me not to worry, they'd send a mobile crew out to jump my car and bring it in to the shop. I expected to wait all afternoon, but within 15 minutes I got a call saying they were on their way. The crew jumped the car and drove it to the shop. Kent called saying it was in fact the battery...they replaced the thing and brought my car back to me. Good grief what outstanding customer service! You don't see that kind of response and follow-thru much these days. I am now a customer for life...Louetta Egret Bay you saved me. Thank you for exceptional old fashion customer service!!!!
Jacque Collins
17:40 06 Apr 18
Earlier this week Kent helped me get my car from Discount Tires in Kemah, to his shop. He was so kind to me over the phone and he personally came to pick my car keys up while I was at work and drove my car to see what was wrong! They were very fast and kept in contact with me and my dad through the whole process. Although we did not get our car repaired there , they did not charge us for anything. They were so amazing and nice! I definitely recommend them to anyone and will be going to them if I ever need anything! I just want to say thank you Kent and to all the workers for helping me out and being patient!
Brettney Stults
21:54 31 Mar 18
The office manager was very welcoming and helpful. The staff was able to identify the problem. They started work as soon as I gave them my permission to fix certain items.It was going to take a few hours and one worker drove me to my daughter's house to wait. The work was completed faster than anticipated and I was called to come get my van. My daughter brought me to the shop and I was on my way.I definitely be back for further service.
Diane Murrell
02:32 06 Feb 18

Mueschke Customer Reviews

Got my inspection done here. Two years in a row.
Carlos Garcia
17:41 22 May 19
Steve, Eric, Doug and the rest of the team do amazing work. I brought my car here with a problem that 2 other shops couldn't figure out how to fix. Within a few days here, problem solved. 10/10 will come back for any future repairs 👍
Alan Smith
12:28 10 Apr 19
I would recommend this place to everyone. Great service. Great guys. They solved my problem with excellent customer service. I will be coming back. Great great place for any services.
Christopher Manzanera
23:35 21 Mar 19
Guys got my inspection done in no time. Went the extra mile and changed a tire for me while I was there.
John Blanke
02:36 15 Jan 19
David did a great job! He could have easily got by with charging me for a brake system flush, but was HONEST, and told me there is no need to change it, as it tested out as good still. Other corporate repair shops or branches don’t give that type of service. Props to David!!!
Ryan Haywood
21:08 25 May 18
Excellent Service i got here when i went for a state inspection. They spoke to me frequently and updated my on status of my vehicle regularly. I like the guys i met there. Definitely sending my household there.
Titilayo Akindele
23:50 14 May 18
Quick and dependable service. I've been using the Cypress location on Mueschke Rd for over 2 years without a single problem and have never been tried to be sold something I didn't need. Highly recommend
Scott Ashmore
21:57 25 Apr 18
I like to share my experience, Erick help me out with my vehicle. My vehicle needed some updates as needing oil change, tire rotation and brakes. Erick always had a smile and answered all my questions and he also offered that I should get my vehicle check with in every 3 months. I would recommend this place to my friends and family.
Letisia Perez
18:25 25 Apr 18
Always a good experience at Louetta, no matter which location you go to. Even when you get the bad news that it’s gonna cost you, it’s handled professionally and they always look for ways to save you money. Great work!! Never been disappointed. Been going to them for years.
Judith Moore
00:24 15 Apr 18

Katy Customer Reviews

I am very impressed by the team at this location. They really take good care of their customers.Thanks a lot for your wonderful job!!Yay !!!
Cecilia Taty
20:19 11 May 19
We brought our motor home in for servicing and what a great place. The guys all work together and are friendly. They like working here. We needed a new fuel pump..one thing I didn't know. Change your gas filter once a year
Victoria Delacour
23:48 10 Apr 19
Fair, honest garage. Nice people. A+
William N.
00:54 08 Apr 19
Fabulously nice waiting area. Separate play area complete with kids toys and kids tv. Free coffee, tablet access, seating, wifi. Just came in for state inspection. When I returned due to car overheating, I was given a quote of $2,000 to replace radiator and thermostat. Firestone was $600 cheaper. Guy up the road was $1,500 cheaper.
Matt Gaskins
01:24 17 Mar 19
Needed to get my state inspection done and decided to give Louetta Automotive a try for the first time (I've been driving past this place for a few years on my commutes). They went ahead and ran a maintenance inspection for free while it was in the garage. Terrence came out with my cabin air filter (which I just replaced a couple of months ago) and a tray with a dab of the various fluids and some test strips. I do my own maintenance on my car regularly so I'm familiar with when certain fluids were changed, and based on my experiences with other shops, I was prepared for claims about all my fluids being bad to do unnecessary work... but that's not what happened. Everything Terrence stated was pretty spot-on with the condition of my fluids and that my cabin filter was in good shape. I did learn that my coolant fluid was getting a tad low and slightly contaminated, so I now know that I need to take care of it soon. Overall, based on my experience today with their honesty, I'll definitely be going back. Oh, and the waiting room is very nice, and they have a separate play area for parents with kids.
Wadhah Al-Tailji
02:22 16 Feb 19
Terrence was fabulous!!! He and his staff took care of my car quickly and with awesome customer service!!!! Will definitely come back for any of my vehicles needs!
Sydney Fennell
23:44 05 Jan 19
Great service from a man named David Cherry today. Very kind and helpful. Fast service. He even found a coupon for me. Very clean waiting area, with a lovely children play area. They even drop you home if you live locally. 5 starts for great service!
leonie millen
13:26 10 Oct 18
Have always had a good experience here. Friendly and professional with a remarkable clean and comfortable waiting area with free WiFi, free water, and a TV with remote. Also has power outlets available and a desk area to accommodate remote workers. Oh yeah, they do great, reasonably priced work on vehicles, too! I've found them to be honest about repairs needed.
Doug Hayes
12:53 23 Sep 18
Went in for synthetic Oil Change. Brian Cox welcomed me in and also took great care in listening to my concerns about CEL. I have an office in the next centre from them and instead of calling when my car was ready, he walked over, educated me on my car and took my credit card back to his office and walked my receipt back to me. Extraordinary Service....beyond extra mile. Thanks Brian! Craig Moore, Senior Director; Texas State Optical
Craig Moore
15:55 19 Sep 18
The staff here is very efficient, genuine, and accommodating. The manager, Brian Cox, made sure I was helped and taken care of. I have never seen customer service like this! I wouldn’t want to take my car anywhere else. Convenient location, excellent customer service, and great work!
Noor Elchazli
17:51 31 Aug 18
Wow! What an incredible turn around with their new General Manager Brian! I use to avoid this place like the plague, but now I even take my wife’s new BMW to them since they have a new Master level foreign car technician! I’m truly ecstatic now I know if something is wrong with any of our vehicles and I need anything done even warranty work, I’ll go to louetta Automotive on FM 1463 next to Exxon. Ask for Brian the General Manager he is awesome! And finally, I can truly go to a auto repair shop and not feel like lied to and taken advantage of! I’m an airline pilot and when I’m flying I at ease knowing Brian will take car of me if my wife has a problem with her car.
Robb Flynn
12:00 31 Aug 18
Louetta is the only place I will take my car. The guys there are incredibly professional, quick, and honest. They make sure to take care of your vehicle thoroughly from start to finish and even tell you if there are problems they can't fix - for example, I had a bubble in my tire I didn't know about that they found during an oil change. They don't do tires, but showed me what was wrong, recommended where to go, and even who to talk to. The staff there is so thorough and genuine and kind! I will never go anywhere else!
Jennifer Dryer
18:45 25 Aug 18
A great place to bring in your car. Worthy. I was so skeptical to go here. After going in there, they told me that It was a very small fix and they helped me out. Really excellent service and genuine. Will come back again.
Rakesh Parim
23:46 18 Jul 18
Best auto service facility I have found in Katy area. Fast, efficient, and don't try to push unneeded services. Very pleased with everything I have had done there.
Don Macklin
16:48 17 Jul 18
Great customer service. I had been in a bind with work being so busy and had been putting of getting my oil change. I called to see when I could possibly make an appointment to make it as quick as possible. They offered to come pick my car up from work. It was so helpful and I really appreciated the help!
Angie Vangieson
18:19 09 Jul 18
We were very impressed with the work they did on our Audi! They were able to do the diagnostic testing needed and get the parts to fix a few problems all within a day. Friendly crew and great work. Our car starts better, drives more smoothly and shifts well.
Annette Parnell
14:18 06 Jul 18
I use this Louetta Automotive location for my auto repair needs. They are efficient and helpful. They do a great job.
Mark Eastwood
18:20 25 Jun 18
Great all around experience with the Louetta Automotive on FM1463. The staff were all very timely, responsive, clear, and courteous. I’ve been to this shop 1 time prior and had the exact same great experience. I recommend this shop for sure.
Gary Deutschendorf
02:08 21 Jun 18
Friendly. Didn't try to up-sell my state inspection. Clean waiting area. Great coupon in the mail.
Melanie Schuchert
04:28 11 Jun 18
Great service. They accommodated me when I needed an inspection close to closing and it helped tremendously. Thank you for fitting me in and the great customer service.
jordan aharon
18:54 28 May 18
Great and professional service. The waiting are is awesome, highly recommended!
Roberto T Montiel
14:46 27 Apr 18
The best place to get my car fixed compared to other places. They are all polite, explaining everything in detail what needs to be done. Not pushy. Waiting room is spacious, free WiFi, ipad, coffee. Will bring all my cars there for anything.
Old Genesis
18:17 06 Apr 18
I've been here 3x and I have nothing but good things to say. They are fast, courteous, and professional. Much better than what I've come to expect after years of only using the big dealerships for service. I'll go out of my way to continue using Louetta going forward.
Esteban Coca
19:52 05 Feb 18
Great shop...honest, professional work and they don’t “sell” you more repairs than you need. Courtesy drive home if you need it and fast work! Highly recommend.
Brad Dass
19:23 22 Jan 18

House Hahl Customer Reviews

Great service, very friendly staff.
Art Taft
21:53 19 May 19
I took my 2008 4Runner to Louetta Automotive at House and Hahl for a second opinion on needing replacement motor mounts and transmission mounts. Victor met me at the counter and was very cordial and remembered a conversation I had had with him earlier in the week about bringing my car in for a 2nd opinion. It turns out after Louetta Automotive' diagnostic testing that my motor mounts were perfectly fine and my car is running well. The other place wanted to charge me $1000 to replace the motor mounts and transmission mount and it was not needed. Victor and his staff went further checking my car overall and did not charge a dime for the visit and diagnostic testing. The facilities were top notch as well (clean, kids area that is blocked off, good coffee, nice TV screen ,etc.). Victor and his staff earned my business because they were honest and took pride in the environment set up around them! We will be using them for our automotive needs moving forward. Class act and refreshing in a world where good automotive care that is trustworthy is hard to find! Thank you for bucking the trend Victor and Louetta Automotive!
coleju1
16:24 25 Apr 19
Top flight customer care, went to the Cypress Location on16616 House Hahl Road, they made us feel like Vip customers, Victor is excellent ive been going to mechanics for decades and their customer service is the best, repairs done quickly and they are very respectful, I highly Recommend
Derick Davis
14:48 16 Apr 19
Had an aftermarket mod installed last week at this location. Awn, Victor & the techs were all great. Have been there in the past and am never disappointed. They also have a convenient shuttle to pick or drop you off. Thanks guys...
Keith Tremmel
23:53 01 Apr 19
Quick in and out state service and oil change. Easy online appt. scheduling.
Barbara K
16:18 17 Dec 18
Excellent customer service! Very helpful and knowledgeable staff. Keep coming back for every repair or service.
Arine Musaelyan
21:13 25 Nov 18
I have been here twice with two random car issues that were not major but needed to be looked at. They took me right away and were beyond polite and accommodating. Their shop and waiting area is immaculate and they have excellent customer service skills.
Kate Sapio
23:00 26 Sep 18
This place is great! The folks there are so friendly and never stress me out to get a car job done. Instead they always inform me and give me time to decide (unlike other places where they insist on you getting the job done ASAP). Plus, they are fair in price! With any car trouble, I know I am in safe hands with Louetta Automotive.
Luz Hernandez
22:58 04 Sep 18
We’ve had several occasions to get work done on my car and in every case they’ve provided the service that was needed in a timely fashion. On one job, the materials they received from their supplier didn’t work. They completed the repair three times until they could get parts that worked properly. I really appreciated their dedication to getting the job done right inside the original price.
Bob Davis
21:07 25 Aug 18
great service, good knowledgeable staff, good followup
Ross Rigler
18:12 08 Aug 18
I have had my state inspection completed here 3 times and it is always done quickly. i appreciate that!
Miriam L. Schuessler
22:23 19 Jul 18
With the way things go nowadays in most auto repair shops due to the economy I guess, still amazes me how Awn and his team at Louetta Automotive handle the repairs in my cars. They just roll the carpet for us every time. We just drop it off and let them do what they do best, check the car for repairs needed, give me an estimate, do the repairs while keeping me informed and then complete the job! Thanks again guys!The Torres family!
Alejandro Torres
22:45 13 Jul 18
Wonderful customer service. Nice waiting room for kiddos.
Joey Brunson
02:56 17 Jun 18
This place is amazing. They made me love Louetta Automotive. Have been there for oil changes and state inspections. They do there work in a tinely manner.
Ana
14:21 11 Mar 18
Fantastic....best automotive shop I ever been to...also did not speak down to me when I had I question. Told my husband..father & everybody else...I will only take my SUV to the House Haul Location. I own 2015 BMW X5D....still prefer Louetta over dealership...
Jona J Zaun
09:12 23 Feb 18
Great customer customer service. The employees at this location are very friendly and really seem to care about doing the right thing. I love their warranty, makes me feel comfortable with doing repairs!!
Mike Yates
13:31 26 Jan 18
Over the weekend, I had a blowout that resulted in bending two of my wheel studs that sheared while I was loosening the nuts in preparation of putting on my spare. Needless to say, I had my car towed to the Louetta Automotive location on House & Hahl Road to assess the needed repairs.Once I got there, Mike, Randy, Keith, and the rest of the guys were courteous and quickly got to work on my car. To help expedite the process, they shuttled me to and from Discount Tire so I could get the tire replaced, which allowed me to “knock out two birds with one stone”. They finished the repairs quickly and were reasonably priced, in the world of auto repairs. I will definitely use them again for any future repair.
Avery Davis
12:24 04 Dec 17

Mason Road Customer Reviews

Really nice guys and super helpful. Decided to give them a chance after being burnt by a few other local shops. They were honest and prompt and didnt try to sell me work I didnt need or give me horror stories about what would happen if I didnt get my jeep worked on. I will be going back.
Joe Frederick
17:35 23 Apr 19
Went in yesterday for work on my wife cars they did a good job I will bring them my business all the time people there are really nice good attitudes and always helpful. Would give more stars
Michael Palermo
17:03 23 Feb 19
Highly recommend this location. Took my truck in with over 120, 000 miles to have it fully serviced. Thing we had the valve covers replaced, a royal flush I think they call it, tire rotation, door locks repaired, pretty much anything and everything we needed to be done. Chris Triezenberg was our go to guy. Great customer service and I don't feel like I got the run around like I normally do anywhere else. I used to take my vehicles to Christian Brothers, but after my experience I will go wherever Chris goes. He was thorough, friendly, and honest. As a woman, it's very hard to trust mechanics. Many more times than not, I am told I need unnecessary things when I don't. Chris didn't treat me like anyone else ever has. He was detailed in explaining what needed to be done, he answered all my questions, and at no point did I feel like he was losing patience with me or ready to move on to the next customer. He dedicated time to me. Many times, I talk to mechanics and they're working on the computer and I never feel like they're listening. He also gave me full service treatment. He made sure I never had to go out of my way or take my own personal time. The shuttle service was awesome and he drives safer than most. Thank you, Chris. I trust that you took great care of my vehicle. You will have our business.
9BallQueen
17:27 20 Feb 19
Great service & great prices!
Anya Curry
19:34 11 Jan 19

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